Frequently Asked Questions
Parking
HOW CAN I CHANGE MY BOOKING DETAILS?
Yes, you can change dates, timings, flight number, vehicle details during our office hours by calling us on 020 4511 4171 or email us at , bookings@parkingzone.co.uk where our customer services team will be happy to assist you.
WHAT TIME SHOULD I ARRIVE AT THE CAR PARK OR MEETING AREA?
Typically between 2-3 hours before your flight departure. More specifically, for domestic flights we suggest 2 hours and for international flights 3 hours.
WHAT HAPPENS IF MY FLIGHT IS DELAYED / EARLY?
Our car parks keep track of any changes in the flight schedule; you don’t need to worry if you arrive before midnight. However, If you arrive after midnight, there is a £10 charge, payable to the car park directly. If you are arriving earlier than expected, please contact the car park to arrange your vehicle to be ready for collection. Any part-time stays at car parking will be charged the full booking price.
CAN I BOOK OR DISCUSS MY BOOKING OVER THE PHONE?
Yes, you can, our customer services team is glad to answer any queries and make a reservation for you.
I HAVE LOST MY BOOKING CONFIRMATION?
Log into your account where you can download a copy of your booking confirmation or email us at bookings@parkingzone.co.uk
I CANNOT PRINT MY BOOKING CONFIRMATION?
Please secure a note of your booking reference, the telephone number and directions to the car park. On the contrary, if you are a smartphone user, you can show the booking confirmation to the car park representative on your arrival.
WHICH NUMBER SHOULD I CALL TO INFORM, I AM 15 MINUTES AWAY?
Kindly check your booking confirmation for arrival procedure and the car park helpline for any further queries in this regard. Parkingzone is a booking agent and will not be meeting you at the airport meeting point.
WHY IS A WEEK COUNTED AS 8 DAYS AND TWO WEEKS AS 15 DAYS?
This is based on how the car parks calculate their prices. Our system calculates your departure or arrival date as a whole day.
HOW DO I MAKE A COMPLAINT?
Our team is focused towards entertaining customer complaints. You can email us at bookings@parkingzone.co.uk, and you will receive a response within seven working days. Parkingzone is a booking agent; we will not be responsible for any complaints regarding damages or car park service itself. We always try to emphasize our car parks to provide the best services to our customers and minimize the negligence. We suggest to all our customers, make sure to check your vehicle before leaving the car park or upon collection at meeting area.
